Frequently Asked Questions

Two sending methods

1. Visit the ABest Express branch nearest you and drop by your package. Our friendly ABest Express staff would be happy to assist you!
2. Call our friendly ABest Express so you may schedule a pick-up at your convenience.

Use our Branch Locator to find an ABest branch near you. ABest Express has over 60 branches nationwide to serve your delivery and forwarding needs.

Pouch or EP	Documents that fit in ABest Express Receptacle
Parcel or EPK	Non-documents that fit in ABest Express Receptacle Small – 6.5 x 12 in. Medium – 9.5 x 14 in. Large – 11.5 x 17 in.
ABest Box	Non-documents that fit in ABest Express Receptacle 3 Kg – 12 x 10 x 5 5 Kg – 14 x 10.5 x 7
ABest Cargo	Any document or non-document shipment that doesn’t fit in the ABest Express receptacles and boxes. Packaging must be your own.

The capacity of our receptacles is for 2kg only.

Shipper must now provide his/her own box packaging and that shipment will now be considered an ABest Cargo and will be charged at our cargo rate.

Shipper must first have the following facts:

1. Actual weight of shipment in kilograms
2. Length, width and height of shipment in centimeters

Next, we have to compute for the volume weight of your shipment using this formula: L x W x H / 3,500 (Fixed value)

Sample Computation

Formula : L x W x H / 3,500 (Fixed value)

Computation : 45 cm x 13 cm x 36 cm / 3,500 = 6 kg (Volume weight)

We compare the actual weight of 4 kg and volume weight of 6 kg

For this shipment, we will use 6 kg as basis for pricing. We follow whichever is higher between the actual weight and volume weight. The chosen higher weight of 6 kg is known as the chargeable weight.

ABest Express charges P180 for the first 3 kg of Cargo Rate and P70 for every additional kilo in excess of 3 kg.

Therefore,

Please take note that valuation charge will also be added to this.

No worries at all. The ABest pick up couriers always carry with them measuring tape and portable weighing scale to compute for your shipment’s chargeable weight.

All non-document shipments sent through ABest Express requires a Declared Value. The stated declared value by the customer in the Acceptance Receipt shall be refunded in the extremely rare case that your shipment shall be lost while in transit.

The maximum declared value for an ABest Express shipment is P30,000 while the minimum is P500.

All non-document shipments sent through ABest Express requires a Valuation Charge. The valuation charge is 1% of the declared value. The customer pays the valuation charge, on top of the shipping fee. This way, ABest Express shall refund the declared value, in the very rare case that your non-document shipment gets lost.

Yes we do, but always in the presence of the shipper.

The following products are not allowed by ABest Express to be shipped:

ABest Express has one of the widest delivery area coverage in the country.

Check out our Delivery Area Coverage page to view the list.

Yes, we do international shipping! But as of now, we only accept documents.

Kindly contact your nearest ABest branch or visit our Rates page for our pricing.

You must visit our website at ABestExpress.com and input your tracking number found in your Acceptance Receipt in our Online Tracking system.